PENDAMPINGAN PENYUSUNAN STANDAR PELAYANAN DI DESA DOROKOBO KABUPATEN DOMPU DALAM MEWUJUDKAN PELAYANAN PRIMA

Authors

  • Gufran STIH Muhammadiyah Bima
  • syamsuddin STIH Muhammadiyah Bima
  • Kasmar STIH Muhammadiyah Bima
  • Rahmat Akbar STIH Muhammadiyah Bima

DOI:

https://doi.org/10.53625/jabdi.v1i5.369

Keywords:

Public Service Standards, Certainty, Participation

Abstract

Making public service standards is an obligation given by law to service providers. But in reality, there are still many service products that do not have service standards. Often a problem in the field. People often do not know what to do. Knowing service standards is a right owned by the community. The activities that will be carried out in this service program are to make public service standards in Dorokobo Village, Kempo District, Dompu Regency. by actively involving the community in every activity stage and providing assistance to village officials to make public service standards. This activity aims to assure the implementation of public services in Dorokobo Village to be a benchmark in assessing service quality. In becoming an instrument of supervision for the community by using predetermined indicators, reducing the potential for maladministration

References

Abe, Alexander perencanaan daerah partisipatif, Yogyakarta, Pembaharuan 2005.

Dwiyanto Agus (ed), Mewujudkan Good Governance Melalui Pelayanan Public, Yogyakarta, Gadjah Mada University Press, 2008.

Irfan Islami, membangun masyarakat partisipatif, Jurnal administrasi public, Vol. 4 No. 2, maret-agustus 2004.

Sirajuddin, dkk, Hokum Pelayanan Public Berbasis Partisispasi dan Keterbukaan Informasi, Malang, Setara PRESS,

Indonesia, Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 15 Tahun 2014 tentang Pedoman Standar Pelayanan (Berita Negara No. 615. Tahun 2014)

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Published

2021-10-02

How to Cite

Gufran, syamsuddin, Kasmar, & Rahmat Akbar. (2021). PENDAMPINGAN PENYUSUNAN STANDAR PELAYANAN DI DESA DOROKOBO KABUPATEN DOMPU DALAM MEWUJUDKAN PELAYANAN PRIMA. J-ABDI: Jurnal Pengabdian Kepada Masyarakat, 1(5), 733–740. https://doi.org/10.53625/jabdi.v1i5.369

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Articles