PENGARUH MEDIA SOSIAL TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN

Authors

  • Rendy Marasabessy Universitas Muhammadiyah Maluku

Keywords:

Social Media, Purchasing Decision, Influencer Marketing, Ewom, Digital Marketing

Abstract

This research aims to explore the influence of social media on consumer purchasing decisions by taking into account psychological, social, and marketing strategy factors adopted by businesses. In the current digital age, social media has emerged as a highly effective marketing tool, shaping consumer behavior and preferences through various approaches, including influencer endorsements, paid advertisements, and user-generated content. By employing a quantitative approach and survey method, this study gathered data from respondents aged 18 to 35 who are active social media users. The findings reveal that social media significantly impacts consumer purchasing decisions, influenced by factors such as trust in influencers, product reviews from other users, and the effectiveness of digital advertising. Moreover, e-commerce features integrated into social media platforms simplify transactions and enhance consumer purchase interest. The results of this research highlight that social media is not merely a communication platform but also plays a vital role in shaping contemporary consumer behavior. Thus, gaining deeper insights into the role of social media in purchasing decisions can assist businesses in crafting more effective marketing strategies while enabling consumers to make more informed and rational buying choices

References

Boyd, D. M., & Ellison, N. B. (2008). Definisi, sejarah, dan kajian ilmiah mengenai situs jejaring sosial. Journal of Computer-Mediated Communication, 13(1), 210-230.

Brodie, R. J., Hollebeek, L. D., Jurić, B., & Ilić, A. (2011). Keterlibatan pelanggan: Ranah konseptual, proposisi dasar, serta implikasi dalam penelitian. Journal of Service Research, 14(3), 252-271.

Freberg, K., Graham, K., McGaughey, K., & Freberg, L. A. (2011). Sosok influencer di media sosial: Studi persepsi publik terhadap kepribadian. Public Relations Review, 37(1), 90-92.

Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Komunikasi dari mulut ke mulut secara elektronik melalui platform opini konsumen: Faktor yang mendorong konsumen untuk menyampaikan pendapat mereka di internet. Journal of Interactive Marketing, 18(1), 38-52.

Kaplan, A. M., & Haenlein, M. (2010). Pengguna dunia maya, bersatulah! Tantangan dan peluang dalam media sosial. Business Horizons, 53(1), 59-68.

Kotler, P., & Keller, K. L. (2016). Manajemen Pemasaran (Edisi ke-15). Pearson.

Mehrabian, A., & Russell, J. A. (1974). Pendekatan terhadap psikologi lingkungan. MIT Press.

Ohanian, R. (1990). Pengembangan dan validasi skala untuk mengukur keahlian, kredibilitas, serta daya tarik endorser selebritas. Journal of Advertising, 19(3), 39-52.

Schiffman, L. G., & Kanuk, L. L. (2019). Perilaku Konsumen (Edisi ke-12). Pearson.

Kotler, P., & Keller, K. L. (2016). Manajemen Pemasaran (Edisi ke-14). Pearson Education.

Downloads

Published

25-03-2025

How to Cite

Rendy Marasabessy. (2025). PENGARUH MEDIA SOSIAL TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN. Jurnal Cakrawala Ilmiah, 4(7), 1031–1038. Retrieved from https://www.bajangjournal.com/index.php/JCI/article/view/9984

Issue

Section

Articles